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Linda 1st November 2005 02:00 PM

Making Customer Satisfaction Surveys Work
Martin Day has an article on the benefits of a customer survey.

"Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care of your customers, your competition will."

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