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Old 31st October 2011, 12:20 PM   #1
deftsprouts
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Default What Have You Done To Build Strong Customer Relations?

Hello everyone, for a brief but quick introduction I'm deftsprouts and I am currently in the development stages of my business. At the moment my focus lies on the provision of excellent customer service and the maintenance of strong customer relations.

Thus my question is, what are some strategies you have tried to build and maintain your customer base? How successful or unsuccessful were they?

Finally are there any resources or methods that you recommend to help build a better understanding of or develop your strategies?

Thank you in advance for reading this and I look forward to reading your replies.

--deftsprouts

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Old 1st November 2011, 06:20 AM   #2
Creditguard
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Quote:
Originally Posted by deftsprouts View Post
I am currently in the development stages of my business.
First here everyone like to know what kind of business is in currently development stages because strategies for online customer is quite different from offline business, so we like to know the kind of your business.

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Old 2nd November 2011, 08:52 AM   #3
deftsprouts
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Creditguard thank you for the response.

I did the brief introduction because I'm still a relatively new forum member and I'm certain nobody knows me. However, I don't want this to be a thread helping only me which is why I'm a bit vague.

The truth is, I am asking about strategies that have been tried in various situations. That way the responses are open and applicable to more people.

I'll even get it started by contributing one:

I just recently began reading a book, The Thank You Economy by Gary Vaynerchuk. I'm still working through it, but what I've gleaned so far is that he believes social networking is the most important step any business--online, local, national, or international--can take if they want to survive over the coming years. His strategy suggests, however, that rather than go for the hard sell, you position yourself as a knowledgeable person who happens to own a business that sales/assists with the subject in which you have knowledge.

He applied this to his own business, an online wine store, by searching twitter for questions about wine and then answering them. As time passed and he became known for his wine knowledge, as well as his friendly and helpful demeanor, he was able to build up some loyal customers. They trusted him as a person and thus were able to trust him as a salesman.

So, are there any other strategies that any of you have either tried, seen, or read about? How did they succeed? Or how did they fail?

Once again, looking forward to replies.

--deftsprouts

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Old 3rd November 2011, 05:29 AM   #4
Creditguard
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thanks for the response good customer services play the role in business like blood in human body. first you bring so many new customer but unless you get some of these customer back, its means your good customer service allow you some benefit back.


Following are some tips for better customer services and how to help a customer,

Be available in a timely manner

Greet the customer in a friendly but appropriate way

Appear eager to help but not so much.

Directly addressing the customer's and helps him that they request, explain solution of customer's problem in easy way

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Old 4th November 2011, 03:41 PM   #5
Neil D
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I think with any business whether it is online or offline your main focus needs to be providing the best possible service to your customer (obviously at the price you are charging). If you focus on treating your customers well they will keep on coming back and recommend you to other customers.

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Old 6th November 2011, 05:35 PM   #6
James Tallett
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1. ALWAYS treat your customers with the respect you expect for yourself.
2. ALWAYS give your customers the service that you would expect for yourself.
3. ALWAYS give your customers more than they expected.
4. ALWAYS say Thank you.

It works for me.

Best wishes
James.

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Old 6th November 2011, 09:58 PM   #7
AngelBiz
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I have described an interesting customer service story in the blog i wrote a while ago. It has to do with how employees at Disney went beyond their responsibility and authority to satisfy couple of kids and give them the experience they remembered for the rest of their life. Rather than reiterating the entire story again you can read it here - http://www.angelbusinessadvisors.com...pepper-shaker/

Also, you may find interesting ideas on how to get customers for life in another blog post I wrote here - http://www.angelbusinessadvisors.com...business-have/

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Old 13th November 2011, 11:36 PM   #8
DawnaKinnunen
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Default Treat em right

My businesses serve local customers only - provide more of a service and training/workshops to business.

Here's what has worked for me"

Treat em right - have the right staff, working to their strenghts in the right job, give excellence in service to every single person

Follow up with customers - a quick phone call or card to ensure they were happy with the service we provided etc goes a long way!

Excellence - pay attention to the details - go the extra mile

As for referrals - and reward for referrals - a Tim Horton's coffee card in a thankyou card - cant tell you how many customers have been referred to us this way

Network, network, network - dont sell while you are meeting people - build relationships - people that like you and trust you will do business with you

I use SendOutCards to thank customers for their business, thank them for referring someone (this is where I include a coffee card), when I meet new people in networking events etc, acknowledge clients on their birthdays/XMas etc

Here's a link to my SendOutCards site - sends a real card in the mail with a click of the mouse and you can add gifts etc - cards cost about $1 - cant beat it!
Go ahead and try it out by sending yourself a card!
https://www.sendoutcards.com/89579/

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Old 14th November 2011, 01:12 AM   #9
shah123456
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Default Client Handling

Its a good idea, but what i have seen in some websites is that they try to keep you on site as much as possible, some time through promotion offers, videos and take their Mail Id in one or another manner.

Some site also offers a feedback form to get client response.



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Old 14th November 2011, 02:43 AM   #10
Bill Ryan
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That looks like an excellent way of doing things and one I would like to copy but in the UK the only similar offer seems to be Moonpig.

Maybe it will roll out over here one day :-)

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