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Old 16th August 2010, 05:40 PM   #1
AngelBiz
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Default Why You Need Poker Face As A Business Owner

If you are not careful to check your emotions when running a small business you may stand to lose number of customers and sales. As a small business owner, you are not only the leader of your employees; but also represent the face of the business. Whatever emotions you show in front of employees and customers reflect upon your business. That is why it is important to have enthusiastic demeanor and smiling face when facing customers and employees.

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Old 17th August 2010, 08:01 AM   #2
hdm
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But hopefully the natural passion that you have for your business will shine through, especially when dealing with customers.

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Old 17th August 2010, 08:22 AM   #3
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Default Beg to Differ

Sorry, I beg to differ AngelBiz...unless you are referring to holding your tongue instead of sounding off on a client or customer like that airline steward did! lol...

I think you should be real with people. One of the big reasons that social media is such a great avenue for small business is because it accentuates what good small business owners have always known... you have to get out there and be real with your customers to stand out. They have to learn to trust you and they won't if you have no emotions! Sometimes being controversial in a mild sort of way (and not like Dr. Laura!) helps to get attention for yourself. People who nod and say yes all the time are actually quite boring. That is my two cents!

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Old 17th August 2010, 09:03 PM   #4
AngelBiz
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Originally Posted by hdm View Post
But hopefully the natural passion that you have for your business will shine through, especially when dealing with customers.
Agreed. I am all for showing the passion and real yourself when working with employees and customers. You have to have passion in anything you do. you might as well shut down your business otherwise.

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Old 17th August 2010, 09:06 PM   #5
AngelBiz
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Originally Posted by cirklagirl View Post
Sorry, I beg to differ AngelBiz...unless you are referring to holding your tongue instead of sounding off on a client or customer like that airline steward did! lol...

I think you should be real with people. One of the big reasons that social media is such a great avenue for small business is because it accentuates what good small business owners have always known... you have to get out there and be real with your customers to stand out. They have to learn to trust you and they won't if you have no emotions! Sometimes being controversial in a mild sort of way (and not like Dr. Laura!) helps to get attention for yourself. People who nod and say yes all the time are actually quite boring. That is my two cents!
The airline steward example is a good one. That's exactly what you can't do especially when you are the small business owner. My experience at a restaurant that I mentioned in the post is another example you want to avoid.

I do agree with your point on being real with people. I am all for it. What you want to avoid is buckling under pressure and snapping which can lead to negative impact on your business.

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