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Old 28th February 2007, 05:16 PM   #1
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Join Date: Jun 2004
Location: Houston, Texas
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Default The Stairs Of Customer Loyalty

It is all about the customer....

"Any occasion a customer comes into contact with any aspect of your company is actually of moment of truth for your organization. When the customer encounters a member of your staff, a piece of advertising, or any thing else that can be tied to your company, they formulate opinions, beliefs, impressions, and ideas about who you are and what you're about. These moments of truth normally result in one of three outcomes: a Moment of Misery, a Moment of Mediocrity, or a Moment of Magic."

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Old 16th March 2015, 05:12 AM   #2
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I guess the concept of an extended worrk place comes into the picture here. Even when you are outside work, you represent the company you work for and when you interact politely and well, it reflects well on your company. Interesting read!

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