Welcome to the Small Business Ideas Forum! We are a community of over 100,000 small business folks with over 163,000 posts for you to browse. We pride ourselves on being the friendliest forum you will find and we'd love to have you as a member of our community. Please take a moment and register for a free account. If you need any help, please contact Chris Logan.

Small Business Ideas Forum

Small Business Ideas Forum

A friendly place to share small business ideas and knowledge, ask questions, find help and encourage others that are involved in the small business industry. Topics include small business marketing, generating revenue and small business computing.

Go Back   Small Business Ideas Forum > General Issues > General Small Business Issues
Register Search Today's Posts Mark Forums Read

Reply
 
Thread Tools
Old 9th November 2012, 02:28 PM   #1
AngelBiz
VIP Contributor
 

Join Date: May 2010
Location: Detroit, MI
Posts: 1,304
Default Improving Sales And Customer Loyalty With Reminders

Reminders can be powerful personal productivity tool when used properly. On the other hand, forgetting to use them can be lead to dire consequences. Just ask anyone who has forgotten spouse’s birthday or marriage anniversary or someone who has missed the bill payment. The financial and social penalties you have to pay as a result are not trivial.

Small business owners can help customers overcome these challenges by facilitating reminders and, in the process, improve customer loyalty and sales. You can find examples of savvy businesses using reminders for these benefits if you look carefully. When I go for regular dental visit they usually set the next appointment for 6 months out. They also send me a reminder about a week in advance as the appointment approaches. Most of the car oil change locations put stickers on the windshield showing when the next oil change is due.

Read more - http://www.smallbizviewpoints.com/20...lty-and-sales/

AngelBiz is offline   Reply With Quote
Register or log in to remove this ad.
Old 13th November 2012, 01:15 PM   #2
DeniseTaylor
VIP Contributor
 

Join Date: Mar 2010
Posts: 302
Default

Good idea!

This and other friendly, helpful actions can really help. It really polishes the customer service and helps you to stand out in the crowd.

I once read about a business owner who did a follow up email to check on their service 1-2 weeks after customer's work was completed. The email encouraged the customer to post on the local review website as to how they liked their service.

This got them tons of positive reviews because the customers loved the transparency and the fact that the company went out of its way to make sure the customer was happy.

The company, rarely, if ever, got a bad a review or complaint as a result.

And the entire thing was automated, although the customer couldn't tell. All it required was plugging in the customer's email address after ringing up the transaction.

Yep, these little things can help a LOT!

DeniseTaylor is offline   Reply With Quote
Old 14th November 2012, 07:00 AM   #3
sallysam
Member
 

Join Date: Nov 2012
Location: Dallas, Texas
Posts: 1
Default Improving Sales And Customer Loyalty With Reminders

Yes I agree remainder program increases customer loyalty to new heights, its a little key tool which helps business owners to communicate with the customers strategically.

sallysam is offline   Reply With Quote
Old 14th November 2012, 09:32 PM   #4
AngelBiz
VIP Contributor
 

Join Date: May 2010
Location: Detroit, MI
Posts: 1,304
Default

Quote:
Originally Posted by DeniseTaylor View Post
Good idea!

This and other friendly, helpful actions can really help. It really polishes the customer service and helps you to stand out in the crowd.

I once read about a business owner who did a follow up email to check on their service 1-2 weeks after customer's work was completed. The email encouraged the customer to post on the local review website as to how they liked their service.

This got them tons of positive reviews because the customers loved the transparency and the fact that the company went out of its way to make sure the customer was happy.

The company, rarely, if ever, got a bad a review or complaint as a result.

And the entire thing was automated, although the customer couldn't tell. All it required was plugging in the customer's email address after ringing up the transaction.

Yep, these little things can help a LOT!
Denise - That's a great example of how a small gesture towards customer can pay off big time. Sending reminders to customers does not take lot of effort especially with the technology on your side. As you mentioned in your example the returns can be pretty big.

Thanks for sharing your experience.

AngelBiz is offline   Reply With Quote
Reply   

Bookmarks


Similar Threads
Thread Thread Starter Forum Replies Last Post
Practical Ideas For Customer Suggestions To Improve Sales AngelBiz General Offline Marketing 9 13th May 2012 03:34 PM
What Tools Do You Use To Uncover Customer Needs And Improve Sales AngelBiz General Small Business Issues 0 21st March 2012 01:21 PM
How Can You Improve Sales By Focusing On Customer Needs AngelBiz General Small Business Issues 0 17th March 2012 11:19 AM
Customer Loyalty Programs Bring Long-Term Sales Small Business Brief Small Business Brief Archives 0 12th March 2010 07:50 PM



Thread Tools

Get Updates
RSS Feeds:
RSS Feed for General Small Business Issues RSS for this Category Only: General Small Business Issues

RSS Feed for Small Business Ideas Forum RSS for Entire Forum
Forum Rules


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


Small Business Ideas Forum


 
At Your Business - Small Business Directory
Free Business Forms - Prewritten Documents
 
Search Engine Guide
Small business guide to search marketing

 
Small Business Brief
Fetching the Best Small Business Info


Free Links - Free Advertising
Free Guide - Online Directory



Advertise your business here
Contact us for more details!


Semantic Juice
Register now to access free Quick SEO service!


Rocket Lawyer
Sign up for free 7 day trial. Boost your biz!


Buy UPC Codes
Get your products listed online!




All times are GMT -5. The time now is 10:57 PM.


Powered by vBulletin® Version 3.7.3
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Copyright 2004 - 2018 - Privacy