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Old 22nd March 2007, 08:58 PM   #1
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Lightbulb Email Vs. Chat

The trendy offshore business communication has been pre dominated by the exchange of electronic mail; a fast, efficient way to relay business transactions.

But along the line, as far as online business transactions are concerned, live chat is slowly peaking out behind the shadows of email.

Will customers prefer live chat over email? Formality vs. instant gratification?

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Old 23rd March 2007, 03:53 AM   #2
Old Welsh Guy
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I disagree. I tend to get emails/telephone calls first, then progress to msn messenger, or telephone if it is a UK based client. Telephones eat time, whereas messenger keeps it short.

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Old 26th March 2007, 04:31 AM   #3

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Default live chat attracts?

If it involves sales, live chat is likely to attract more customers as they know they are getting the information about the product they need in an instant.
I know of people who promote their products and services via live video chat.
Emails are of course,for people who are too busy to take a look and see.

I'd say robust businesses employ live chat better than emails.

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Old 19th April 2007, 12:45 AM   #4
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Both methods has there own good and bad, as a result it is wise to use both rather than choosing a one

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Old 20th April 2007, 04:06 PM   #5
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For the sake of formality, we prefer electronic mail. But using both is better.

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Old 15th May 2007, 08:06 AM   #6

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We use both, and I agree with what has been said, both have their place.
For us, email is still the main form of communication we have, but usually when people use livehelp they are more likely to buy because of the instant contact.

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Old 31st May 2007, 05:33 AM   #7

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I tend to email too,for email seems more formal ,at least,I think so

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Old 31st May 2007, 06:58 AM   #8
Corey Bryant
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We are getting ready to add a live chat to our sites. After evaluating several of them, Who's On was our choice

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Old 31st May 2007, 10:49 AM   #9
Peter Bowen

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I'd suggest that for any business communication that involves contractual issues you use email as it has a better audit trail than chat.

Even if you do informal stuff over chat confirm a summary with an email



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Old 4th June 2007, 10:43 AM   #10

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I am interested in the premise that email is regarded as "formal". My thinking is that readers/posters to this forum represent a microcosm of the business world who are comfortable with electronic communications. In my business, handwritten letters get the most attention, anything with letterhead and a pen signature is considered "formal". Are your experiences similar? different?

Between email and instant messaging I personally don't perceive a real difference and I believe that over the course of the next few years the distinction between the two will become blurred.

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