Providing service to your customers after business hours is a sensible idea. A 24-hour live answering service is a good solution if leaving a voicemail message for one of your staff members to return the call the following day is not an option. The level of service you want to offer your clients is what will determine the cost of this service. In Australia, numerous telcos offer the service and the price varies from one to the next, usually based on the plan you choose.
Live answering service is better than automated service simply because it allows customers to speak to someone who will attend to their issue better than automated service. Ran from call centres, ‘virtual’ receptionists will be able to attend to your customers 24 hours a day, throughout the year. Should you be unavailable to answer the phone, the virtual receptionist can send you the message via SMS, email or web-based portal immediately.
This service is no longer beneficial in professions such as hospitals and other emergency services alone. In fact, solo entrepreneurs and telecommuters can gain a more professional image by employing live answering service.Learn more about it here