Yes I agree with it and I disagree with it at the same time.
here is how you should do it.
whether you agree with them or not, you should pretend they are right
in many situations, it's not your fault but the only thing you can do is say
'I am so sorry' (sometimes it's better to say this instead of arguing)
Just say 'I am sorry' like when someone is trying to convince you about stupid stuff, it would save your time to say 'yes sir you are right'
eg: some people come into my yogurt shop, try $2 worth of sample and buy $3 worth of yogurt. I don't care if I starve to death. but how can I cover the rent if I have majority of customers like that. but what can you do?
you just have to shut your mouth. that's it.
Although you are losing money right there, you can't say anything because people like that would get mad and spread bad words.
Originally Posted by AngelBiz
"Customer is always right" has become a mantra for many small business consultants and owners. While this is true in many cases, we find it hard to accept it without qualification. Many customers take advantage of businesses who adopt this philosophy.
So how can you continue to provide excellent customer service; while ensuring that your business is not being taken advantage of?
Read more - http://www.angelbusinessadvisors.com...%99t-think-so/