Whatever you do, DON'T STOP WHAT IS WORKING! Ohhhhh so many business owners find something that works... and then stop using it!
Now... I live online. E-mail has become a way of life. BUT... it appears that in your industry, you have to meet or see the job (I am guessing... but why else would you go out in the first place, right?)
Now... if I were in YOUR shoes... I would be working on PERFECTING my personal delivery.
First of all (understand I am saying this to provide the flat out truth... and I have no intention of offending anyone)
- BE SURE your people are clean cut and professional looking. Neat and well presented. Be sure they can talk and explain things without a lot of 'umms and uhhs...'. PROFESSIONAL presentation is really important. If you take the time to be professional... clean... neat appearance now... BEFORE the job, the natural expectation is that your service is going to be the same. Follow??
- ADD A KICKER TO YOUR OFFER to close more. Now, I am not suggesting you get high pressure. BUT... now you have to think OUTSIDE the box. Can you offer an upgrade bundle? (You never mentioned what you sell or do... so I am poking in the dark... excuse me if I poke the wrong way!
What about a 'preferred customer status'?? Anything??? Some time limited offer that UPGRADES their original purchase that's NOT presented in a high pressure way.
Maybe it's something that (depends on the expected lead time) is laid out like a coupon. If you CONFIRM THIS QUOTE WITIN THE NEXT 7 DAYS... you will get or take advantage of... or become a... or whatever. Something that is of SOME VALUE... that will make peole stop, look at the quote and then decide now (or realy soon).
The longer you let them sit on it... or the longer they wait to get it by email (even if it's later that day) it's NOT THE SAME as putting it in their hands... reading their face (expression) and adding a TEASER that will get them to act quicker... faster or something like that.
Whatever you do... DON'T STOP DOING WHAT'S WORKING!
Hope this helps! Good luck!